Privacy Policy

Dated: 19 February 2026

1. Important Information and Who We Are

LF Property Solutions Limited (trading as Greystone Shutters) is incorporated and registered in England and Wales with company number 16745428. Our registered office is at 20 Wenlock Road, London, England, N1 7GU. This privacy policy explains how we, as data controller, collect and process your personal data when you use our website (greystoneshutters.co.uk), including any information you provide through contact forms, booking requests, or when we collect data via cookies or similar technologies. This website is not intended for children and we do not knowingly collect data relating to children. It is important that you read this privacy policy so that you are fully aware of how and why we are using your data.

2. The Types of Personal Data We Collect About You

Personal data means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer the following kinds of personal data about you:

• Identity Data, includes first name, last name, username or similar identifier, title.
• Contact Data, includes billing address, delivery/installation address, email address and telephone numbers.
• Transaction Data, includes details about payments to and from you and other details of the shutter products and services you have purchased from us.
• Technical Data, includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
• Usage Data, includes information about how you use our website, products and services, including how you reached our site (e.g. via organic search) and your engagement with our inquiry forms.
• Marketing and Communications Data, includes your preferences in receiving marketing from us and your communication preferences. We also collect, use and share aggregated data such as statistical or demographic data for internal purposes. Aggregated data is not considered personal data in law as it does not directly or indirectly reveal your identity. However, if we combine aggregated data with your personal data so that it can identify you, we treat the combined data as personal data.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including:

• Direct interactions, You may give us your Identity and Contact Data by filling in forms (e.g. booking a free home consultation) or by corresponding with us by phone, email or otherwise. This includes personal data you provide when you: Apply for our products or services; Request marketing to be sent to you; Give us feedback or contact us.
• Automated technologies or interactions, As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this data by using cookies, server logs and similar technologies. We use Google Analytics to track website engagement, which allows us to see if an inquiry can be attributed to an organic source for our SEO campaigns. Please see our cookie policy for further details.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• Performance of a contract, where we need to perform the contract we are about to enter into or have entered into with you for shutter supply and installation.
• Legitimate interests, where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This includes measuring the effectiveness of our SEO campaigns and tracking form submissions.
• Legal obligation, where we need to comply with a legal requirement.
• Consent, generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message.

Purposes for Which We Will Use Your Personal Data

Marketing: We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising. We will only send you marketing communications if you have requested information from us or purchased services and have not opted out. Cookies: You can set your browser to refuse all or some browser cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For detailed information about the cookies we use (including Google Analytics), please see our cookie policy.

5. Disclosures of Your Personal Data

We may share your personal data with the following parties for the purposes set out above:

• Service providers acting as processors who provide IT, system administration, and analytics services (including Google Analytics).
• Professional advisers including lawyers, bankers, auditors and insurers.
• HM Revenue & Customs, regulators and other authorities based in the UK.
• Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. All third parties are required to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfers

We use Google Analytics to track website performance. This may involve the transfer of your Technical and Usage Data to Google servers located in the United States. We ensure such transfers are protected by standard contractual clauses or other legal safeguards approved by the UK Information Commissioner’s Office.

7. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

8. How Long We Keep Your Information

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation. To determine the appropriate retention period, we consider the amount, nature and sensitivity of the data, the potential risk of harm from unauthorised use, and the legal requirements. Typically, customer records are retained for 7 years after our last interaction. For data collected via Google Analytics, we apply a retention period of 14 months.

9. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. We try to respond to all legitimate requests within one month.

10. Contact Details

If you have any questions about this privacy policy or our privacy practices, please contact us in the following ways: Email address: enquiries@greystoneshutters.co.uk Telephone number: +44 20 7455 7581 Postal address: LF Property Solutions Limited (trading as Greystone Shutters), 20 Wenlock Road, London, N1 7GU

11. Complaints

You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

12. Changes to the Privacy Policy and Your Duty to Inform Us of Changes

We keep our privacy policy under regular review. This version was last updated on 19 February 2026. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

13. Third-Party Links

Our website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.