Your Questions Answered

General

We treat your home with the same care we give our own. When you choose Greystone, you aren’t dealing with pushy salespeople who consider you just a number in their appointment book. You’re working directly with our small West Midlands team, built up of people carefully chosen for their courtesy, craftsmanship and attention to detail. From the first measure to the final vacuum, we handle everything ourselves to keep the process simple, respectful and the transformation to be perfect. Beautiful shutters, fitted by people who genuinely care about the result. It’s really simple, and always completely pressure-free! You can fill out the quick contact form on our website or give us a quick call. We’ll arrange a time that suits you, and one of our friendly, local shutter design experts will visit your home to show you samples, take precise measurements, and offer honest advice. You’ll receive a clear, no-obligation quote. If you’d like to go ahead during the visit, we can take care of everything there and then, but there’s absolutely no pressure. You can decide in your own time. We accept all major payment methods, including cash, BACS transfer and credit/debit cards. Full payment details and options will be clearly explained in your initial quote and order form, so you’ll always know exactly what to expect, with no hidden fees or surprises.

Shutters

Choosing the right materials for your shutters comes down to two main things – where you want them installed in your home and what type of look you want to achieve. Some materials are best suited to your living room, whilst others are designed for your wet rooms where moisture will be present, such as your kitchen or bathroom As part of your free home visit we’ll bring lots of product samples and talk you through the options in plain English, so you don’t get overwhelmed with technical information. We’ll consider what each room is used for, the environment of the space and the style of your home to help guide you towards a choice that feels right to you whilst meeting your needs based on our experience. There’s no pressure – just honest advice to help you make a confident and informed decision. Shutters can help improve the comfort of your home by adding an extra layer of insulation at the window. When closed, they create a barrier between the glass and the room, helping to reduce heat escaping in colder months and limit excess warmth in the summer. This can make rooms feel more comfortable throughout the year and may help reduce the demand on your heating or cooling, especially in areas with large or older windows. A helpful tip: In bedrooms, pairing shutters with a fitted blackout blind (shutter and shade) can improve insulation further while also creating a darker, more restful sleeping environment. It’s a popular option for anyone sensitive to light or looking to keep rooms cooler in summer and warmer in winter. Yes. Shutters are a naturally child-safe option because they don’t use cords or strings, removing a common concern for families with young children or pets. Everything is operated by solid panels and louvres, making them simple and safe to use in everyday life. When it comes to sustainability, our shutter options are made using responsibly sourced materials and efficient manufacturing processes. During your home visit, we’ll happily talk through the different materials available and help you choose an option that suits both your home and your values. Shutters can help to reduce some outside noise by adding an extra solid layer at the window. While they won’t massively block out any outside noise, many homeowners notice a quieter, more peaceful feel indoors, particularly in busy or street-facing rooms. This comes from the shutters fitting neatly within the window frame, sealing off any gaps where sound can sneak through. It’s a subtle improvement, but one that helps make every day living more comfortable. Shutters are built to last and are designed to cope well with everyday use. With normal care, they’ll stay looking great for many years, making them a practical, long-term addition to your home. The specific material we recommend for your shutters depends on where in your home they’re being fitted. Wooden shutters are the ideal choice for living areas and bedrooms, whilst moisture-resistant materials such as ABS are best suited for your wet or higher moisture rooms, such as kitchens, bathrooms and utility rooms. During your home visit, we’ll make sure to help you choose the most suitable option for each space. Maintaining your shutters is simple. All they require is a regular wipe down with a feather duster or microfibre cloth to remove any dust, with the occasional gentle wipe for more stubborn dirt like finger prints. We always advise avoiding harsh or abrasive cleaning products, especially if your shutters have a painted or stained wood finish. Helpful to know: When your shutters are fitted, we’ll walk you through how to look after them properly and leave you with clear, easy care advice so you can keep them looking their best. Shutters give you excellent privacy control without shutting out natural light. Through adjusting the louvres, you can let the ideal amount of light in to keep your rooms bright and comfortable without letting people look into your house from the street. When closed, shutters add a solid, fitted layer at the window which many homeowners find reassuring. Whilst shutters are not a replacement for locks or alarms, they do provide an added sense of privacy and security, especially in ground-floor or street-facing rooms. What to expect: During your home visit, we’ll show you exactly how the louvres work and demonstrate the different privacy options so you can see what feels right for your home. Yes. All of our shutters are made to measure, which means they can be designed to suit almost any window shape or size. This includes bay windows, arches, angled windows and other non-standard designs. During your home visit, we’ll assess each window properly and explain what’s possible. Our aim is always a neat, well-balanced fit that looks like it belongs in your home. Shutters give you excellent control over light levels by allowing you to tilt the louvres to soften, redirect, or reduce sunlight throughout the day. They’re easy to fine tune, allowing the optimum amount of light in without fully opening or closing the shutters, which makes them very practical for everyday living.For spaces where light control is especially important, such as bedrooms, there are a couple of shutter styles to suit your individual requirements. Solid panel shutters, or shutters paired with a discreet blackout blind, can significantly reduce light and help create a darker, more restful room. During your home visit, we’ll demonstrate the different options and talk through what works best for your space and how you use it. Shutters offer a different set of benefits compared to blinds or curtains. They’re more solid, long-lasting, and built specifically for your windows, which helps with privacy, light control, and everyday durability. Many homeowners also find shutters easier to live with day to day. They don’t need to be taken down for cleaning, cope well with regular use, and stay looking tidy for years. While shutters have a higher upfront cost than some alternatives, their longevity and low maintenance often make them a practical choice over time. Rather than being a quick fix, shutters are a considered addition to the home that combine function with a clean, timeless look. We offer a full range of made-to-measure shutters, including full-height, tier-on-tier, café style, and tracked shutters. Each style is crafted to suit different homes, tastes, and practical needs. So whether you’re looking for more privacy, better insulation, or a clean, modern look, we’ll help you choose the perfect fit for your home. Because every home and every window is different, there isn’t a one-size-fits-all price. Your quote will depend on the style, material, and exact measurements of your windows. What we can promise is clear, honest pricing with no hidden fees and a fixed quote once everything is agreed. The best way to get an accurate price is to book a free home consultation, where we’ll measure up, show you samples, and give you a clear, no-obligation quote. In our service everything is included! Your quote covers the consultation, precise measuring, custom manufacturing, professional in-house installation, and our comprehensive guarantee. There are no hidden fees, and the price we agree together is the price you pay. Yes. All of our shutters come with a robust 5-year product guarantee, covering both materials and manufacturing defects. We also include our comprehensive installation guarantee, so you can enjoy complete peace of mind long after the work is finished. Absolutely. During your free home consultation, we bring a full range of samples and colour options so you can see how everything looks in your own home and lighting. It’s the best way to choose the style and finish that feels right for you and your home. Installation itself is usually straightforward and completed in a single day, arranged for when is most convenient for you and your family. Our in-house team works carefully and respectfully, keeping disruption to a minimum and tidying up before we leave, treating your home like ours the entire time we’re in there. Most customers are surprised by how quick and mess-free the process is. Yes. We always tidy up after installation, including vacuuming and wiping down the work area, so your home is left clean and ready for you to enjoy your new shutters straight away.

Locations

We proudly cover an expansive area across the West Midlands, centered around our Tipton base. Our core local coverage includes the key Black Country towns of Dudley, Wolverhampton, Walsall, and West Bromwich, alongside surrounding areas such as Bilston, Wednesbury, Willenhall, Oldbury, Halesowen, and Stourbridge. Our service extends significantly into the Greater Birmingham area, reaching districts like Edgbaston, Solihull, Smethwick, Handsworth, and The Royal Town of Sutton Coldfield, as well as extending north to towns like Cannock and Lichfield. Yes. We regularly fit shutters across the entire Greater Birmingham area. Our service reaches across the city, from the historic Jewellery Quarter and central districts like Edgbaston and Hockley, to northern areas like Aston and Erdington, and out to Solihull and The Royal Town of Sutton Coldfield. If you are located anywhere in or around Birmingham, we are delighted to offer a free, no-obligation consultation at your home. We certainly do. Our service area extends to the Worcestershire borders, covering key towns such as Halesowen, Stourbridge, Kidderminster, Bromsgrove, and Redditch.