Trusted Local Shutter Specialist Serving Tipton, Dudley, Wolverhampton & All Surrounding Areas
Greystone Shutters

Terms and Conditions

Terms and Conditions

Last updated: December 18, 2025 Please read these Terms and Conditions carefully before using our website or engaging our services.

Interpretation and Definitions

Interpretation Words with capitalised initial letters have defined meanings under the conditions below. These definitions apply whether in singular or plural. Definitions For the purposes of these Terms and Conditions:

Acknowledgment

These Terms and Conditions govern your use of our Website and the agreement between You and the Company when booking consultations, requesting quotations, or purchasing our Services. By accessing our Website, booking a free home consultation, or placing an order for shutters, You agree to be bound by these Terms and Conditions. If You do not agree with any part, please do not use the Website or proceed with our Services. You confirm that You are over 18 years of age. We do not knowingly provide Services to those under 18. Your use of the Website and Services is also subject to our Privacy Policy, which explains how we handle your personal information. Please read it carefully.

Quotations and Orders

All quotations are valid for 30 days from the date issued and are subject to a home survey. Orders are accepted only upon receipt of your deposit and written confirmation from Us. We reserve the right to refuse any order. Prices quoted include supply and professional installation unless stated otherwise. VAT is included at the prevailing rate.

Home Consultation and Survey

Our free home consultation includes measuring your windows and discussing options. No obligation to proceed. A detailed survey will be carried out before manufacturing begins to ensure perfect fit. You are responsible for ensuring access to the property and that windows/frames are suitable for shutter installation.

Payment Terms

A deposit (typically 60%) is required to confirm your order and commence manufacturing. The balance is due on the day of installation, prior to completion. We accept payment by bank transfer or major credit/debit cards (subject to any applicable fees).

Manufacturing and Installation

Shutters are made-to-measure and manufactured to order. Typical lead time is 8 to 12 weeks from deposit and final survey, though we will confirm expected timescales. Installation is carried out by our experienced in-house team. We will agree an installation date with You in advance and aim to complete on the scheduled day.

Cancellations and Refunds

As shutters are bespoke and made-to-measure, You do not have an automatic right to cancel once manufacturing has begun (your Consumer Rights may vary, see below). Cancellations before manufacturing starts may be accepted at our discretion, subject to deduction of any costs incurred. Deposits are non-refundable once manufacturing commences.

Consumer Rights

If You are a consumer contracting as a private individual, nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015, including your right to cancel within 14 days if the contract is concluded off-premises or at a distance (subject to exceptions for bespoke goods). We will inform You of your cancellation rights at the appropriate time.

Guarantees and Warranties

We provide a comprehensive 5-year warranty on materials and workmanship. Full details of our guarantee will be provided with your order confirmation.

Limitation of Liability

We will carry out our Services with reasonable skill and care. Our liability for any loss or damage shall be limited to the value of your order. We are not liable for any indirect or consequential loss. Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

Our Website may contain links to third-party sites. We have no control over, and accept no responsibility for, their content or privacy practices. We recommend You read their terms and policies.

Termination

We may suspend or terminate access to our Website or Services if You breach these Terms.

Governing Law

These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the non-exclusive jurisdiction of the English courts.

Disputes Resolution

If You have any concern, please contact Us first so we can try to resolve it informally.

Changes to These Terms and Conditions

We may update these Terms from time to time. Material changes will be notified on our Website or by email at least 30 days in advance where possible. Continued use of our Website or Services after changes take effect means You accept the updated Terms.

Contact Us

If You have any questions about these Terms and Conditions, please contact us:

Ready for a Free Home Design Consultation?

Tell us a little about your windows and we will come back to you with next steps. Every enquiry is read by our team in Tipton, no call centres, no pressure, just honest advice and a clear path to beautifully fitted shutters.

  • Truly Local & Personal: A local service built around care, craftsmanship and attention to detail, from first visit through to the final wipe-down after installation.
  • Seamless End-to-End Service: We handle everything in-house, including design, supply and fitting, so you always know who is accountable.
  • Premium Quality, Guaranteed: Made-to-measure shutters built to last, backed by a 5-year warranty on materials and workmanship.
  • 5-Star Rated on Google: Read what homeowners across the West Midlands say about us on our reviews page.